// EFFECTIVE_DATE: 2026-01-01 · JURISDICTION: REPUBLIC OF THE PHILIPPINES · VERSION: 2.0
YOUR PRIVACY MATTERS: pinasplay is committed to protecting your personal information. This Privacy Policy explains what data we collect when you use the pinasplay platform, why we collect it, how it is used and secured, and what rights you have as a data subject under Philippine law.
This Privacy Policy ("Policy") describes how pinasplay ("the Company," "we," "us," or "our") collects, processes, stores, and protects the personal data of users ("you," "User," or "Player") who access or use the pinasplay online gaming platform, including the website at pinasplay.app, any associated mobile applications, and all related services (collectively, the "Platform").
This Policy is issued in compliance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines ("DPA"), and its Implementing Rules and Regulations, as enforced by the National Privacy Commission ("NPC"). We also adhere to relevant guidelines issued by the Philippine Amusement and Gaming Corporation ("PAGCOR") regarding player data handling in the context of licensed gaming operations.
By registering an account or using any feature of the pinasplay Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you must not use the Platform.
pinasplay acts as the Data Controller in respect of personal data collected through the Platform. As Data Controller, pinasplay determines the purposes and means of processing your personal information and is accountable for ensuring that such processing complies with the Data Privacy Act of 2012 and all applicable regulations.
We have appointed a Data Protection Officer ("DPO") responsible for overseeing compliance with this Policy and with Philippine data privacy law. Contact details for the DPO are set out in Section 14 of this Policy.
When you register, verify your identity, make transactions, or contact support, pinasplay may collect the following categories of personal data:
When you access the Platform, certain technical data is collected automatically, including:
pinasplay may receive personal data about you from third-party sources including payment processors (GCash, Maya, BDO, BPI), identity verification service providers, fraud prevention agencies, and PAGCOR in the context of regulatory compliance.
| Data Category | Examples | Collection Trigger |
|---|---|---|
| Identity Data | Name, DOB, Gov't ID | Registration / KYC |
| Contact Data | Email, Mobile No. | Registration |
| Financial Data | GCash/bank refs, transaction history | Deposit / Withdrawal |
| Technical Data | IP, device, browser | Platform access |
| Gaming Data | Bet history, game sessions | Gameplay |
| Communications Data | Support chat, email exchanges | Support contact |
pinasplay processes your personal data for the following purposes:
pinasplay processes your personal data under the following legal bases as recognized by the Data Privacy Act of 2012:
pinasplay does not sell your personal data to third parties. We may share your data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:
All third parties with whom pinasplay shares personal data are required to implement appropriate data protection measures and to process such data only for the specified purposes and in accordance with applicable Philippine law.
The pinasplay Platform uses cookies and similar tracking technologies to operate certain Platform features, improve user experience, and support analytics. The following categories of cookies are used:
You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies may impair Platform functionality, including login and session management.
pinasplay retains your personal data for as long as your account is active and for a minimum period thereafter as required by law. Specific retention periods are as follows:
Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized in accordance with our data disposal procedures.
pinasplay implements technical and organizational security measures designed to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, pinasplay will notify the National Privacy Commission within seventy-two (72) hours and will inform affected data subjects without undue delay, in accordance with NPC Circular No. 16-03.
As a data subject under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by pinasplay:
To exercise any of these rights, please contact our Data Protection Officer at the details in Section 14. pinasplay will respond to verified data subject requests within thirty (30) days. Identity verification may be required before processing a request.
The pinasplay Platform is strictly intended for adults aged 21 years and above, consistent with Philippine law governing gambling. pinasplay does not knowingly collect personal data from persons under the age of 21. If we discover that personal data has been collected from a person under 21 years of age, we will immediately delete such data, close the associated account, and forfeit any associated balances in accordance with our Terms and Conditions.
If you have reason to believe that a minor has registered on the Platform, please notify us immediately at the contact details in Section 14.
Some of pinasplay's service providers and game content partners operate from outside the Philippines. Where personal data is transferred to countries outside the Philippines, pinasplay ensures that such transfers are made only:
You may request information about the safeguards in place for international transfers of your data by contacting our Data Protection Officer.
pinasplay may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or regulatory guidance from the NPC or PAGCOR. When material changes are made, we will notify registered Players via email or in-Platform notification prior to the changes taking effect.
The effective date at the top of this Policy indicates when it was last revised. Continued use of the Platform following notification of changes constitutes your acknowledgement of the updated Policy. We encourage you to review this Policy periodically.
For questions about this Privacy Policy, to exercise your data subject rights, or to report a privacy concern, please contact the pinasplay Data Protection Officer:
pinasplay Data Protection Officer
Email: [email protected]
Subject line: DATA PRIVACY REQUEST – [Your Account ID]
Response time: Within 30 days of verified request
Platform: pinasplay.app
You also have the right to file a complaint with the National Privacy Commission of the Philippines if you believe your data privacy rights have not been adequately addressed by pinasplay.
// DATA_PROTECTION_SUMMARY → KEY_COMMITMENTS
All data transmitted between your device and pinasplay servers is protected by TLS 1.3 — the same standard used by Philippine banks and government portals.
pinasplay's data practices comply with RA 10173 (Data Privacy Act of 2012) and NPC regulations. Your rights as a Philippine data subject are fully recognized.
pinasplay does not sell, rent, or trade your personal data to third parties for commercial purposes. Your data is used only as described in this Policy.
Access, correct, or request deletion of your personal data at any time through your account settings or by contacting our Data Protection Officer.
Marketing communications are consent-based. You can unsubscribe from promotional emails and SMS at any time through your pinasplay account settings.
Data is retained only as long as legally required and then securely deleted. Retention periods follow PAGCOR and AMLA record-keeping requirements.
Play with confidence knowing that your personal and financial data is protected by Philippine law, PAGCOR compliance standards, and pinasplay's own security infrastructure.